Privacy policy

PRIVACY POLICY

Last updated: September 13, 2026

  1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy explains how AVENOR collects, uses, discloses, retains, and protects personal information when you:

  • Visit shopavenor.com;

  • Purchase or consider purchasing our products;

  • Create or use a customer account;

  • Communicate with us;

  • Subscribe to AVENOR marketing;

  • Participate in the AVENOR SMS program; or

  • Otherwise interact with our website, checkout, services, advertisements, or communications.

In this Privacy Policy, “AVENOR,” “we,” “us,” and “our” refer to the business operating the AVENOR store.

Our online store is hosted by Shopify. We also use Klaviyo to operate portions of our marketing and SMS program.

By using our services, you acknowledge that you have received this Privacy Policy. This Privacy Policy does not, by itself, constitute consent to receive marketing email or SMS messages. Where consent is required, we request it separately.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with AVENOR, we may collect the following categories of personal information.

Contact and identification information:

  • Name;

  • Email address;

  • Telephone or mobile number;

  • Billing address;

  • Shipping address;

  • Country, state, province, or region; and

  • Customer-account information.

Order and commercial information:

  • Products viewed, purchased, returned, exchanged, or added to a cart;

  • Order history;

  • Checkout activity;

  • Shipping and delivery information;

  • Product preferences;

  • Discount-code use;

  • Early-access participation; and

  • Customer-service history.

Payment and transaction information:

  • Payment method;

  • Transaction amount;

  • Billing information;

  • Payment status; and

  • Limited payment details provided by Shopify or a payment processor.

Full payment-card information is generally processed directly by Shopify or the applicable payment provider. AVENOR does not ordinarily receive or retain your complete payment-card number.

Device and online activity information:

  • IP address;

  • Browser and device type;

  • Operating system;

  • Network information;

  • Pages viewed;

  • Links selected;

  • Shopping and checkout activity;

  • Referring website;

  • Approximate location derived from technical information;

  • Cookie identifiers; and

  • Similar website-usage information.

Marketing and SMS information:

  • Mobile number;

  • Country or calling code;

  • Marketing-consent status;

  • Date, time, source, and method of signup;

  • The form and consent language shown at signup;

  • One-time verification status when Smart Opt-in is used;

  • Message delivery and interaction information;

  • Campaign history;

  • Unsubscribe and opt-out records;

  • Suppression-list information; and

  • Information about an abandoned cart or checkout when you have consented to receive applicable reminders.

Communications and submitted content:

  • Emails and customer-service messages;

  • Reviews, comments, photographs, or feedback you submit;

  • Return or refund requests; and

  • Other information you voluntarily provide.

We do not intentionally request sensitive personal information through our website. Please do not submit government-identification numbers, health information, account passwords, or other sensitive information unless we specifically request it for a lawful and necessary purpose.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order, enter a checkout, contact us, create an account, or complete a form;

  • Automatically through cookies, pixels, logs, local storage, and similar technologies;

  • From Shopify, Klaviyo, payment processors, shipping providers, fraud-prevention providers, analytics providers, and other vendors that support our business;

  • From advertising or social-media platforms when you interact with our content; and

  • From publicly available or legally permitted sources.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Operate and maintain the AVENOR website;

  • Process payments and fulfill orders;

  • Arrange shipping and delivery;

  • Handle returns, refunds, exchanges, and cancellations;

  • Communicate about orders or customer-service requests;

  • Maintain customer accounts and preferences;

  • Detect and prevent fraud, abuse, spam, or security incidents;

  • Troubleshoot and improve our website and services;

  • Understand how customers use our website;

  • Measure business and marketing performance;

  • Personalize content or product recommendations where permitted;

  • Send marketing email when separately authorized or otherwise legally permitted;

  • Send marketing SMS when valid SMS consent has been recorded;

  • Deliver early-access information, launch notices, discount codes, restock notices, promotions, and cart or checkout reminders;

  • Maintain consent, unsubscribe, and suppression records;

  • Enforce our Terms of Service and other policies;

  • Comply with tax, accounting, legal, and regulatory obligations; and

  • Establish, exercise, or defend legal claims.

  1. COOKIES AND SIMILAR TECHNOLOGIES

AVENOR, Shopify, Klaviyo, and other authorized providers may use cookies, pixels, tags, local storage, logs, and similar technologies.

These technologies may support:

  • Essential website functions;

  • Shopping carts and checkout;

  • Website security and fraud prevention;

  • Remembering your preferences;

  • Analytics and performance measurement;

  • Marketing attribution;

  • Personalized content; and

  • Advertising where permitted.

Where required, optional analytics or advertising technologies will be used only after the necessary consent is obtained.

You may manage available choices through AVENOR’s cookie banner, the Cookie Preferences link on the website, your browser settings, or applicable device settings. Blocking essential cookies may prevent parts of the website, cart, or checkout from working properly.

Where required by applicable law, recognized opt-out preference signals such as Global Privacy Control may be processed through Shopify’s customer privacy tools for the browser or device sending the signal.

  1. SMS MARKETING, SMART OPT-IN, AND CART REMINDERS

AVENOR’s SMS signup forms are intended to collect a mobile number for SMS marketing. Submitting an SMS form does not subscribe you to email marketing.

When Smart Opt-in is used, you must enter the one-time verification code sent to your mobile number before your SMS subscription is confirmed. We use this process to verify the number and record promotional SMS consent.

After valid consent is confirmed, AVENOR may send recurring automated promotional text messages that include:

  • Product-drop announcements;

  • One-hour early-access information;

  • Early-access passwords;

  • A 10% first-order discount code or other promotional offers;

  • Product availability and restock notices;

  • Launch reminders; and

  • Cart or checkout reminders.

Our website may use cookies and shopping-session information to determine when a cart or checkout has been left incomplete. If you have provided valid marketing SMS consent, AVENOR may use that information to send an abandoned-cart or abandoned-checkout reminder.

Consent to receive promotional SMS messages is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from promotional SMS messages. Reply HELP for help or email support@shopavenor.com. If a sender type does not support replies, use the unsubscribe method included in the message or contact us by email.

Withdrawing SMS consent does not affect the lawfulness of processing that occurred before withdrawal. We may retain consent and opt-out records as reasonably necessary to document compliance, prevent unwanted messages, and honor your request.

AVENOR does not sell or rent mobile numbers, SMS consent records, or SMS opt-in data. We do not disclose this information to third parties or affiliates for their own independent marketing.

We may disclose mobile and consent information to Klaviyo, Shopify, telecommunications providers, carriers, and other service providers only as reasonably necessary to verify consent, deliver messages, process opt-outs, maintain security, provide support, or comply with law.

  1. EMAIL COMMUNICATIONS

AVENOR may send service-related emails concerning an order, payment, shipment, account, security issue, or customer-service request.

We may send promotional email only when permitted by law. Promotional emails will provide an unsubscribe method. Unsubscribing from marketing email does not prevent necessary communications about an existing order or transaction.

SMS signup forms do not enroll you in promotional email marketing.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients.

Shopify:

Shopify hosts our store and processes information necessary to operate the website, cart, checkout, payments, orders, customer accounts, security, and related services.

You can learn more about Shopify’s practices and privacy controls at:

https://privacy.shopify.com/en

Klaviyo and messaging providers:

Klaviyo assists with subscriber management, consent records, SMS delivery, marketing campaigns, website activity, cart reminders, campaign measurement, and unsubscribe processing.

Klaviyo’s privacy notice is available at:

https://www.klaviyo.com/legal/privacy-notice

Payment providers:

Payment processors receive the information needed to authorize, process, and secure payments.

Shipping and fulfillment providers:

Carriers and fulfillment providers receive information required to prepare, ship, track, and deliver orders.

Technology and business providers:

We may use hosting, analytics, security, fraud-prevention, customer-support, professional, and website-service providers.

Advertising providers:

Where permitted and subject to applicable privacy choices, limited device identifiers or website activity may be disclosed to advertising providers for measurement or targeted advertising.

Legal and safety recipients:

We may disclose information when reasonably necessary to comply with law, respond to valid legal process, prevent fraud, protect rights or safety, or enforce our policies.

Business transactions:

Information may be transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to applicable law.

We require providers to process personal information only for authorized purposes and to protect it appropriately.

  1. SALE, SHARING, AND TARGETED ADVERTISING

AVENOR does not sell personal information for money.

Some disclosures involving advertising cookies, pixels, or identifiers may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws even when no money is exchanged.

Where applicable, you may opt out through AVENOR’s cookie or privacy controls or by emailing support@shopavenor.com with the subject “Privacy Opt-Out Request.”

AVENOR does not knowingly sell or share the personal information of children under 16 for targeted advertising.

Mobile numbers and SMS opt-in information are not sold, rented, or disclosed for another business’s independent marketing.

  1. LEGAL BASES FOR PROCESSING

Where laws such as the European Union or United Kingdom General Data Protection Regulation apply, we rely on one or more of the following legal bases:

  • Performance of a contract, including processing and delivering an order;

  • Consent, including consent for optional cookies or SMS marketing;

  • Legitimate interests, including security, fraud prevention, customer service, and reasonable business improvement;

  • Compliance with a legal obligation; and

  • Establishment, exercise, or defense of legal claims.

Where consent is the legal basis, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors such as:

  • The nature of the information;

  • Whether you maintain an account;

  • Whether an order or customer-service matter remains active;

  • Tax, accounting, and recordkeeping obligations;

  • Fraud-prevention and security requirements;

  • Applicable limitation periods;

  • Consent-documentation requirements; and

  • The need to maintain unsubscribe and suppression records.

SMS opt-out information may be retained after you unsubscribe to ensure that additional marketing messages are not sent without new valid consent.

When information is no longer required, we may delete, anonymize, or securely isolate it as permitted by law.

  1. INTERNATIONAL DATA TRANSFERS

AVENOR’s providers may process personal information in the United States and other countries outside the place where you live.

Those countries may have different privacy laws. Where required, we or our providers use recognized safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.

  1. INFORMATION SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No website, database, payment system, or transmission method can be guaranteed completely secure. You are responsible for protecting any account credentials and for notifying us if you suspect unauthorized account activity.

If a security incident affects your information, we will provide notice when required by applicable law.

  1. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

  • Request access to personal information;

  • Request a copy of personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Request restriction of processing;

  • Object to certain processing;

  • Withdraw consent;

  • Opt out of targeted advertising, sale, or sharing;

  • Request data portability;

  • Opt out of direct marketing; and

  • Appeal a decision concerning a privacy request.

You may exercise an applicable right by emailing support@shopavenor.com with the subject “Privacy Request.”

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing certain requests. We will use verification information only to process the request.

Where permitted, an authorized agent may submit a request for you. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

If we deny a request and applicable law provides an appeal right, you may appeal by emailing support@shopavenor.com with the subject “Privacy Appeal.”

You may also have the right to complain to your local privacy or data-protection authority.

  1. CALIFORNIA PRIVACY RIGHTS

If the California Consumer Privacy Act applies to AVENOR or a particular request, California residents may have rights to:

  • Know the categories and specific pieces of personal information collected;

  • Know the sources, purposes, and recipient categories associated with that information;

  • Request deletion, subject to legal exceptions;

  • Request correction;

  • Opt out of sale or sharing;

  • Limit certain uses of sensitive personal information where applicable; and

  • Receive equal service and pricing when exercising privacy rights.

The categories of information we may collect are described in Section 2. Our purposes are described in Sections 4 through 6, and the categories of recipients are described in Section 8.

AVENOR does not sell personal information for money. Advertising-related disclosures may constitute sharing under California law, depending on the technologies used and applicable law.

California requests may be sent to support@shopavenor.com.

  1. CHILDREN’S PRIVACY

The AVENOR website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@shopavenor.com so we can investigate and take appropriate action.

Participation in the AVENOR SMS program requires that you be legally capable of providing the requested consent or have permission from a parent or legal guardian where applicable.

  1. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. AVENOR does not control and is not responsible for their privacy, security, or content practices.

Review the applicable third party’s privacy policy before providing information.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our business, services, providers, technology, or legal obligations.

The current version will be posted on this page with an updated revision date. Where required, we will provide additional notice of material changes.

  1. CONTACT AVENOR

Questions, complaints, and privacy requests may be directed to:

AVENOR

Email: support@shopavenor.com

Website: https://shopavenor.com