Refund policy

RETURN & REFUND POLICY
Last updated: August 22, 2026

ALL SALES ARE FINAL

Avenor does not accept returns or exchanges and does not issue refunds once an order has been placed, except for an approved cancellation or a verified damaged, defective, or incorrect item.

We cannot accept returns, exchanges, or refunds for:

  • Ordering the wrong size

  • Fit or sizing preferences

  • Changes of mind

  • Incorrectly entered shipping information

  • Minor variations in color, texture, wash, fading, distressing, paint application, or garment measurements that are part of the product’s design

Please carefully review the product description and size chart before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If your item arrives damaged or defective, or you receive the wrong item, contact contactavenor1@gmail.com within five days of delivery.

Your message must include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the item and the problem

  • A photograph of the original packaging and shipping label

If the issue is verified, we will provide a replacement at no additional cost. Items must not be worn, washed, altered, or damaged after delivery. Do not return an item unless instructed by Avenor.

If an exact replacement is unavailable, we will provide an appropriate resolution consistent with applicable law.

CONTACT

For questions regarding this policy, contact us at contactavenor1@gmail.com.