Shipping policy
Shipping Policy
Last updated: September 30, 2026
Dispatch
In-stock orders are dispatched from the United States on the next business day after the order is placed.
Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays are dispatched on the next business day.
Dispatch means handing your package to the carrier. It does not mean next-day delivery.
If an unexpected issue delays dispatch, we will contact you using the details provided with your order.
Any preorder or made-to-order item will have its separate dispatch estimate stated on its product page before purchase.
U.S. Shipping
- Standard shipping: $5 USD.
- Free standard shipping on eligible U.S. orders of $100 USD or more after discounts, excluding taxes and shipping charges.
The final shipping charge is shown at checkout before payment.
International Shipping
We ship to the international destinations available at checkout. Shipping rates depend on the destination and are displayed before payment.
The free U.S. shipping offer does not apply to international orders.
Import duties, taxes and carrier clearance fees may apply. Unless checkout explicitly states that these charges are included, they are the buyer’s responsibility.
Customs processing can affect delivery times.
Delivery Times
Delivery time begins after dispatch and depends on the carrier, destination and shipping service.
Any delivery estimate shown at checkout or by the carrier is an estimate, not a guarantee. Weather, holidays, customs processing and carrier disruptions may cause delays.
Tracking
Tracking information is emailed when your order ships. The carrier may need time to scan the package before tracking updates appear.
If you have not received tracking information, check your spam folder or email support@shopavenor.com with your order number.
Shipping Address
Please check your delivery address carefully, including your apartment or unit number and postal code.
If you notice an error, email us immediately. We will try to help, but we cannot guarantee changes after processing or dispatch.
If a package is returned because of an incorrect address or failed delivery, contact us to arrange the next steps. Any additional shipping charge will be explained before you agree to reshipment.
Delayed, Missing or Damaged Packages
If your package is significantly delayed, missing, damaged or marked delivered but cannot be located, email support@shopavenor.com with your order number.
We will help investigate with the carrier and provide an appropriate resolution based on the circumstances and applicable law.
For damaged packages, keep the packaging and provide photos where possible.
Exchanges and Returns
Size-exchange requests must be made within three calendar days after delivery, subject to the conditions in our Return, Exchange & Refund Policy.
For ordinary size exchanges, buyers pay return shipping and replacement shipping. Different rules apply to verified faulty or incorrect items and mandatory consumer rights.
Please contact us before returning an item.
Contact
AVENOR
Email: support@shopavenor.com
Website: shopavenor.com