Shipping policy
SHIPPING POLICY
Last updated: August 6, 2026
ORDER PROCESSING
pre-made orders are processed and shipped within 1-3 business days after the order is placed. Business days do not include weekends or holidays.
During product launches, holidays, or periods of high order volume, processing may take slightly longer. Once your order ships, you will receive a confirmation email with tracking information.
PREORDER ITEMS
The 1-3 business-day processing timeframe does not apply to items marked as “Preorder.”
Preorder items will ship according to the estimated shipping timeframe listed on the product page at the time of purchase. These dates are estimates and may change due to production, quality-control, or carrier delays. If a significant delay occurs, we will provide an update using the email address associated with your order.
If an order contains both preorder and in-stock items, the entire order may be shipped together once the preorder item is ready unless otherwise stated.
DELIVERY TIMES
Delivery estimates shown at checkout begin after your order has been processed and shipped. Delivery times are provided by the shipping carrier and are not guaranteed by Avenor.
Carrier delays, severe weather, holidays, customs processing, or other circumstances outside our control may affect delivery.
TRACKING
Tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Address-change requests must be emailed to contactavenor1@gmail.com within two hours of placing the order. We cannot guarantee that an address can be changed once an order has entered fulfillment or been shipped.
Avenor is not responsible for delays or delivery issues caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if a package must be reshipped.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact the shipping carrier and email contactavenor1@gmail.com as soon as possible.
We will provide reasonable assistance with eligible carrier claims, but we cannot guarantee reimbursement or replacement for packages confirmed as delivered to the address entered at checkout.
For damaged, defective, or incorrect items, please contact us within five days of delivery and follow the requirements listed in our Return and Refund Policy.
SHIPPING CHARGES
Shipping charges are calculated and displayed at checkout before payment is completed.
CONTACT
For shipping questions, contact us at contactavenor1@gmail.com.