Terms of service

TERMS OF SERVICE

Last updated: August 22, 2026

OVERVIEW

This website is operated by Avenor. Throughout the website, the terms “we,” “us,” and “our” refer to Avenor. Avenor provides this website, including all related information, content, features, tools, products, and services, collectively referred to as the “Services,” subject to your acceptance of these Terms of Service.

By visiting our website, purchasing from us, or otherwise using the Services, you agree to be bound by these Terms of Service and any additional policies referenced within them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

These Terms apply to all users of the website, including browsers, customers, merchants, and individuals who submit content.

Please read these Terms carefully before accessing or using the Services. If you do not agree to these Terms, you may not access the website or use the Services.

We may introduce new products, features, or tools in the future. Those additions will also be governed by these Terms. We may update these Terms by posting a revised version on this page.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and Services.

SECTION 1 – ONLINE STORE TERMS

By using the Services, you confirm that you are at least the age of majority where you live or that you are using the Services with the permission and supervision of a parent or legal guardian.

You may not use our products or Services for any illegal, fraudulent, or unauthorized purpose. You may not violate any applicable law while using the Services, including intellectual property and copyright laws.

You must not transmit viruses, malware, destructive code, or other material intended to interfere with the operation or security of the Services.

A violation of these Terms may result in suspension or termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel Service to any person when permitted by law, including in cases involving suspected fraud, abuse, unauthorized resale, payment disputes, security risks, or violations of these Terms.

Information submitted through the Services may be transferred across different networks and adjusted to meet technical requirements. Payment card information is encrypted during transmission through supported payment providers.

You may not reproduce, duplicate, copy, or commercially exploit any part of the Services without written permission from Avenor.

Headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 – INFORMATION ON OUR WEBSITE

We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, product information, availability, measurements, descriptions, photographs, pricing, and other content may occasionally contain errors or become outdated.

Website content is provided for general information. Product-specific purchasing decisions should be based on the information shown on the applicable product page, size chart, and store policies.

We may update, correct, or remove website content at any time, subject to applicable law.

SECTION 4 – PRODUCTS, PRICES, AND AVAILABILITY

Product prices, availability, designs, materials, colors, measurements, and other details may change without notice before an order is placed.

Certain products may be available exclusively online and in limited quantities. Products may be returned or exchanged only as permitted under our Return and Refund Policy and applicable law.

We make reasonable efforts to display product colors and details accurately. However, colors and textures may appear differently depending on your screen, lighting conditions, and device settings. Garment-dyed, washed, distressed, raw-denim, slub, and handmade details may naturally vary between individual pieces.

We may limit sales by customer, household, payment method, geographic area, or order. We may also limit the quantities available for purchase or discontinue a product at any time.

All product offers are void where prohibited by law.

Nothing in these Terms limits warranties, remedies, or consumer protections that cannot legally be excluded.

SECTION 5 – SIZING AND PRODUCT VARIATIONS

Customers are responsible for reviewing the product description and applicable size chart before ordering. Unless otherwise stated on the product page, garment measurements may vary by up to 4 cm because of reasonable manufacturing and manual-measurement tolerances.

Fit may vary depending on body shape, personal preference, garment construction, and fabric treatment.

Natural differences in denim texture, garment dye, fading, distressing, paint application, washing, stitching, hardware finish, and fabric grain are not automatically considered defects when they are an intended part of the product’s design.

If you believe you received a defective or incorrect product, contact us according to our Return and Refund Policy.

SECTION 6 – ORDERS AND PAYMENT

By placing an order, you confirm that all billing, payment, contact, and shipping information you provide is current, complete, and accurate.

An order confirmation means that we received your order. It does not guarantee final acceptance. We may review, reject, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Inventory errors
• Duplicate or unusually large orders
• Suspected unauthorized resale
• An incomplete or undeliverable shipping address
• A violation of these Terms

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

You agree to promptly update your account and contact information so we can process your order and communicate with you when necessary.

SECTION 7 – ORDER PROCESSING AND SHIPPING

Orders are typically processed and handed to the shipping carrier within 1-3 business days, excluding weekends and holidays.

The 1-3 business-day timeframe is a processing estimate and not a guaranteed delivery date. Carrier transit time begins after the order has been shipped.

Processing or delivery may take longer during product launches, holidays, periods of unusually high order volume, severe weather, carrier disruptions, address-verification issues, or other events outside our reasonable control.

Once an order ships, tracking information will be sent to the email address provided during checkout when tracking is available.

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order is submitted.

We are not responsible for carrier delays, but we will provide reasonable assistance when a shipment is delayed, lost, or damaged in transit.

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by their country. These charges are not included unless expressly stated during checkout.

Additional shipping terms are provided in our Shipping Policy.

SECTION 8 – RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Avenor generally does not accept returns or exchanges, and all sales are final except for approved cancellations or verified damaged, defective, or incorrect items. Customers must review the Return and Refund Policy before purchasing. That policy explains the available exceptions, notification deadlines, evidence requirements, exclusions, and how approved refunds are issued.

Nothing in our Return and Refund Policy or these Terms limits rights that cannot legally be waived under applicable consumer-protection law.

SECTION 9 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment methods, social-media features, or other services operated by third parties.

We do not control every third-party service and cannot guarantee that a third-party tool will always be available, secure, accurate, or error-free.

Your use of a third-party tool may also be governed by that provider’s own terms and privacy policy. You are responsible for reviewing those terms before using the service.

New tools and website features introduced in the future will also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties.

We are not responsible for examining or guaranteeing the content, accuracy, security, availability, products, services, or practices of third-party websites.

Your use of a third-party website is at your own risk and is governed by that third party’s policies. Questions or disputes involving a third-party product or service should be directed to that provider.

SECTION 11 – USER CONTENT AND FEEDBACK

If you submit a review, photograph, comment, suggestion, idea, or other material to us, you confirm that you have the right to submit it.

Unless we agree otherwise in writing, you grant Avenor a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, display, and distribute submitted content for operating, improving, and promoting the Services.

We are not required to keep unsolicited submissions confidential, provide compensation, publish them, or respond to them.

Your submissions must not:

• Violate another person’s intellectual property, privacy, or publicity rights
• Contain false, misleading, defamatory, abusive, threatening, or unlawful material
• Contain malware or destructive code
• Misrepresent your identity or connection to another person or organization

We may monitor, edit, decline to publish, or remove user content that violates these Terms or applicable law.

SECTION 12 – PERSONAL INFORMATION

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Shopify, Klaviyo, and other service providers may process information needed to operate the store, deliver email or SMS communications, complete payments, prevent fraud, fulfill orders, provide customer support, and improve the Services.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Information on the website may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, measurements, pricing, promotions, shipping charges, processing times, transit estimates, or availability.

We may correct errors, update information, or cancel affected orders at any time, including after an order has been submitted, subject to applicable law.

If an order is canceled after payment because of an error, we will refund the affected amount to the original payment method.

SECTION 14 – PROHIBITED USES

You may not use the website, its content, or the Services:

• For an unlawful, fraudulent, or unauthorized purpose
• To encourage or participate in unlawful activity
• To violate applicable laws or regulations
• To infringe our intellectual property or the rights of another person
• To harass, threaten, abuse, defame, intimidate, or discriminate against another person
• To submit false or misleading information
• To transmit viruses, malware, or destructive code
• To collect or track another person’s information without authorization
• To spam, phish, scrape, crawl, or interfere with the website
• To impersonate another person or organization
• To bypass security, purchasing limits, access controls, or fraud-prevention measures
• To use automated purchasing tools or bots in a way that disrupts a product release or prevents fair access by other customers
• To commercially reproduce or exploit Avenor’s designs, photographs, branding, or website content without permission

We may restrict or terminate access to the Services for prohibited use.

SECTION 15 – INTELLECTUAL PROPERTY

Unless otherwise stated, the Avenor name, North Star logo, product designs, artwork, graphics, photographs, videos, written content, website design, and other brand materials are owned by or licensed to Avenor.

No content may be copied, reproduced, altered, distributed, sold, displayed, or commercially used without prior written permission from Avenor, except where permitted by law.

Purchasing an Avenor product does not transfer any intellectual-property rights in the product design, artwork, branding, or associated content.

SECTION 16 – DISCLAIMER OF WARRANTIES

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, the website and Services are provided on an “as available” basis without warranties not expressly stated by us.

This disclaimer does not exclude any warranty, guarantee, remedy, or consumer right that cannot legally be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Avenor and its owners, employees, contractors, service providers, suppliers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

This may include lost profits, lost revenue, lost data, replacement costs, or similar losses, whether the claim is based on contract, negligence, strict liability, or another legal theory.

Where the law does not allow a particular exclusion or limitation, our liability will be limited only to the maximum extent permitted by law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, personal injury caused by negligence, or any other liability that cannot legally be excluded.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Avenor and its owners, employees, contractors, service providers, and affiliates from third-party claims arising from:

• Your material violation of these Terms
• Your unlawful use of the Services
• Your violation of another person’s rights
• Content you submit through the Services

This section does not require you to indemnify Avenor for claims caused by Avenor’s own unlawful conduct, negligence, or breach of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed when necessary.

The remaining provisions will continue to be valid and enforceable.

SECTION 20 – TERMINATION

These Terms remain effective while you use the Services.

You may stop using the Services at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms, used the Services unlawfully, created a security risk, or engaged in fraudulent or abusive conduct.

Rights and obligations that arose before termination will continue when their nature requires them to survive.

SECTION 21 – AVENOR SMS MESSAGING TERMS

The Avenor mobile messaging program (the “SMS Program”) is operated by Avenor. By voluntarily providing your mobile phone number and expressly consenting to receive SMS marketing, you agree to receive recurring SMS and MMS messages from or on behalf of Avenor at the mobile number you provided. Messages may be sent using automated technology.

Messages may include early-access information, website passwords, discount codes, product-launch announcements, restock and availability updates, promotional offers, cart or checkout reminders, customer-support communications, and other Avenor-related information. Some messages may include AI-generated or AI-assisted content.

Consent to receive marketing messages is not required as a condition of purchasing any product or service. You must be the account holder or an authorized user of the mobile number you provide and must be legally permitted to consent to receive messages at that number.

Message frequency varies depending on product launches, promotions, account activity, and your interactions with Avenor. Avenor does not charge a separate fee for the SMS Program, but message and data rates from your wireless carrier may apply.

You may opt out of the SMS Program at any time by replying STOP to an Avenor message. After opting out, you may receive one final message confirming your request. You will no longer receive marketing messages unless you sign up again. For assistance, reply HELP or email contactavenor1@gmail.com.

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery is subject to your wireless carrier’s network availability and is not guaranteed.

You are responsible for providing an accurate mobile number and for notifying us if your number changes. If you stop using or transfer your mobile number, you should reply STOP before doing so and enroll the new number separately if you want to continue receiving messages.

We may modify, suspend, or discontinue the SMS Program or these SMS terms when reasonably necessary, subject to applicable law. Your personal information, mobile number, consent records, message interactions, and related data are collected, used, stored, and shared as described in our Privacy Policy.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on the website, form the entire agreement between you and Avenor regarding your use of the Services.

Our failure to enforce a provision does not waive our right to enforce it later.

SECTION 23 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by the laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section removes mandatory consumer rights or protections that apply where you live.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms for operational, legal, regulatory, security, or business reasons.

The latest version will be posted on this page with a revised “Last updated” date. Your continued use of the Services after revised Terms become effective constitutes acceptance of those revisions.

Changes will not retroactively reduce rights relating to an order already placed unless permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions, concerns, or complaints regarding these Terms or an order may be directed to:

Avenor
Email: contactavenor1@gmail.com