Terms of service

TERMS OF SERVICE

Last updated: September 13, 2026

  1. OVERVIEW

These Terms of Service govern your access to and use of shopavenor.com, the AVENOR online store, products, customer services, marketing programs, and related services.

These Terms form an agreement between you and AVENOR.

Throughout these Terms, “AVENOR,” “we,” “us,” and “our” refer to the business operating the AVENOR store. “You” refers to the visitor, customer, purchaser, subscriber, or other person using our services.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products to you.

By visiting the website, placing an order, or using our services, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use the services.

  1. ELIGIBILITY

You must be legally capable of entering into a binding agreement in the place where you live.

If you are under the applicable age of majority, you may use the services only with the involvement and permission of a parent or legal guardian.

You may not use the services where doing so would violate applicable law.

  1. ONLINE STORE CONDITIONS

You agree to use the website and services only for lawful purposes.

You may not use AVENOR products, content, services, or communications to violate applicable laws or another person’s rights.

You must not transmit malware, destructive code, fraudulent information, or material designed to interfere with the website, checkout, payment systems, or other users.

A breach of these Terms may result in restriction or termination of access.

  1. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, colors, measurements, photographs, materials, fit information, and availability accurately.

Colors and appearance may vary because of lighting, photography, editing, fabric variations, manufacturing tolerances, and differences between screens.

Measurements are approximate unless expressly stated otherwise. Customers are responsible for reviewing available size and product information before ordering.

We may change or discontinue products, quantities, colors, sizes, designs, packaging, or product information at any time, subject to applicable law.

Nothing on the website guarantees that a particular product, size, or color will remain available.

  1. PRODUCT DROPS AND EARLY ACCESS

AVENOR may release products through limited drops, password-protected launches, early-access periods, or limited inventory.

Receiving an early-access password does not guarantee that a product or size will remain in stock or that a purchase will be completed.

Early access may begin before the public release at the time described in the applicable announcement. Unless expressly stated otherwise, “one-hour early access” means access is intended to begin approximately one hour before the announced public release.

You must not use bots, automated purchasing systems, scraping tools, or other methods that interfere with a fair product release or prevent other customers from accessing the store.

Early-access passwords are intended for their authorized recipients. We may disable or replace a password if it is publicly distributed, misused, or creates a security risk.

  1. PRICES, BILLING, AND PAYMENT

Prices are displayed in the currency shown on the website or during checkout.

Prices, discounts, shipping charges, taxes, duties, and availability may change before an order is accepted. Changes will not retroactively alter an accepted order except where required to correct an obvious error and permitted by law.

You agree to provide current, complete, and accurate billing, payment, contact, and shipping information.

Payments are processed by Shopify and applicable payment providers. Your use of a payment method may also be subject to the provider’s terms.

We may correct pricing or product-information errors. If an error affects an order that has already been submitted, we may contact you, cancel the affected item or order, and issue an applicable refund.

  1. ORDERS AND ORDER ACCEPTANCE

Submitting an order is an offer to purchase. An automated order confirmation means that we received the order; it does not necessarily mean the order has been finally accepted.

We may review, limit, reject, or cancel an order for reasons including:

  • Suspected fraud or unauthorized payment;

  • Incorrect pricing or product information;

  • Inventory errors;

  • Duplicate or unusually large orders;

  • Suspected unauthorized resale;

  • An incomplete or undeliverable address;

  • Use of prohibited automation; or

  • A violation of these Terms.

If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.

We may limit quantities purchased per person, household, payment method, customer account, shipping address, or order.

  1. DISCOUNTS AND PROMOTIONS

Discounts, promotional codes, and special offers are subject to the conditions presented with the offer.

Unless expressly stated otherwise:

  • Discounts cannot be combined;

  • Only one discount may be used per order;

  • Discounts have no cash value;

  • Discounts cannot be applied retroactively;

  • Certain products or releases may be excluded;

  • Eligibility may be limited to first-time customers;

  • Use may be limited per customer, account, household, telephone number, or email address; and

  • Offers may expire or be withdrawn before redemption where legally permitted.

When AVENOR offers “10% off your first order,” eligibility is limited to qualifying first orders and may require the code delivered through the applicable promotion or SMS program.

Attempting to create multiple accounts or use false information to bypass promotion limits may result in cancellation of the discount or order.

  1. SHIPPING AND DELIVERY

Order-processing and delivery estimates are estimates rather than guarantees.

Processing or delivery may be affected by product launches, weekends, holidays, weather, carrier delays, customs, address problems, payment review, or events outside our reasonable control.

Available shipping methods, charges, and estimated delivery information are shown during checkout.

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if a correction is needed. We cannot guarantee that an address can be changed after an order is submitted.

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by their country unless checkout expressly states that those charges are included.

We are not responsible for carrier delays, but we will provide reasonable assistance with delayed, lost, or damaged shipments.

Additional terms are available in our Shipping Policy:

https://shopavenor.com/policies/shipping-policy

  1. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, exchanges, cancellations, damaged items, and refunds are governed by the Return and Refund Policy in effect when the order is placed:

https://shopavenor.com/policies/refund-policy

Nothing in these Terms or the Return and Refund Policy limits a mandatory consumer right, legal guarantee, conformity right, or remedy that cannot lawfully be waived.

  1. AVENOR SMS PROGRAM

The AVENOR mobile messaging program is operated by AVENOR using Klaviyo and related telecommunications providers.

How consent is provided:

By providing your mobile number and completing the separate affirmative opt-in process shown in an AVENOR signup form—including any one-time Smart Opt-in verification step—you agree to receive recurring automated promotional text messages from AVENOR at the number provided.

Agreement to these Terms alone does not subscribe you to SMS marketing.

AVENOR’s SMS signup forms collect a telephone number for SMS marketing and do not subscribe you to promotional email.

Types of messages:

Messages may include:

  • Product-drop announcements;

  • One-hour early-access information;

  • Early-access passwords;

  • A 10% first-order discount code or other promotions;

  • Restock and availability notices;

  • Launch reminders;

  • Personalized marketing; and

  • Cart or checkout reminders.

Cart reminders:

The AVENOR website may use cookies and shopping-session information to determine when a cart or checkout has been left incomplete.

If you have provided valid promotional SMS consent, AVENOR may send messages concerning products left in that cart or checkout. Consent to general website use or acceptance of these Terms alone does not authorize marketing SMS.

Message frequency and charges:

Message frequency varies based on product launches, promotions, shopping activity, and your interactions with AVENOR.

AVENOR does not separately charge you for participating in the SMS program, but message and data rates from your wireless provider may apply.

Consent is optional:

Consent to receive marketing messages is not a condition of purchasing any product or service.

Verification:

Where Smart Opt-in is used, you must submit the verification code sent to your number before your subscription is confirmed.

You represent that you are the subscriber or authorized user of the mobile number provided and that you are legally permitted to provide consent for that number.

Opting out:

Reply STOP to cancel promotional SMS messages.

After a valid opt-out, you may receive one final non-promotional message confirming the request where permitted.

If the sender type does not support replies, use the unsubscribe method included in the message or email support@shopavenor.com.

For help:

Reply HELP where supported or email support@shopavenor.com.

Alternative opt-out requests:

AVENOR will honor other reasonable methods that clearly communicate your request to stop promotional text messages, subject to identity and number verification where reasonably necessary.

Changing your number:

If you stop using, transfer, or reassign your mobile number, you should opt out before doing so. You are responsible for separately enrolling a new number if you want to continue receiving messages.

Delivery:

Mobile carriers are not responsible for delayed or undelivered messages. Delivery depends on carrier availability, device settings, network conditions, sender approval, and other factors outside AVENOR’s control.

AVENOR does not guarantee that a verification code, promotion, early-access password, or other message will arrive by a particular time.

Privacy:

Our collection and use of mobile numbers, consent information, shopping activity, and messaging records are described in the AVENOR Privacy Policy:

https://shopavenor.com/policies/privacy-policy

Mobile numbers and SMS opt-in information are not sold or disclosed to unaffiliated third parties for their own marketing.

Program changes:

We may modify, suspend, or discontinue the SMS program when reasonably necessary. We will not use a program change to override a valid opt-out. New consent will be requested when required by law.

  1. EMAIL COMMUNICATIONS

AVENOR may send emails necessary to process an order, provide shipping information, respond to a request, maintain security, or service an existing transaction.

Promotional email may be sent only when legally permitted and will include an unsubscribe method.

Unsubscribing from promotional email does not automatically unsubscribe you from SMS, and unsubscribing from SMS does not automatically unsubscribe you from promotional email. Each channel’s preferences must be managed separately.

  1. CUSTOMER ACCOUNTS

If customer accounts are available, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

Notify us promptly if you suspect unauthorized activity.

We may suspend an account when reasonably necessary to investigate fraud, security risks, abuse, or violations of these Terms.

  1. USER CONTENT AND FEEDBACK

If you submit a review, photograph, comment, suggestion, idea, or other material, you represent that you have the right to provide it.

You grant AVENOR a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, and distribute that material in connection with operating, improving, and promoting AVENOR, unless we agree otherwise in writing.

Your content must not:

  • Infringe intellectual-property, privacy, or publicity rights;

  • Contain unlawful, threatening, defamatory, or abusive material;

  • Include malware or destructive code;

  • Misrepresent your identity or experience;

  • Be a fabricated or purchased review; or

  • Present AI-generated content as a genuine customer experience.

We may decline to publish or remove content that violates these Terms.

  1. INTELLECTUAL PROPERTY

The AVENOR name, North Star logo, product designs, graphics, photographs, videos, written material, website design, and other brand content are owned by or licensed to AVENOR.

Except as permitted by law, you may not copy, reproduce, modify, sell, distribute, publicly display, or commercially exploit AVENOR content without prior written permission.

Purchasing an AVENOR product does not transfer intellectual-property rights in its design, artwork, branding, or associated content.

  1. PROHIBITED USES

You may not use the services:

  • For an unlawful, fraudulent, or unauthorized purpose;

  • To violate laws or another person’s rights;

  • To submit false or misleading information;

  • To transmit malware or harmful code;

  • To collect another person’s information without authorization;

  • To spam, phish, scrape, crawl, or disrupt the website;

  • To bypass security, inventory, purchase, or access restrictions;

  • To use bots or automated purchasing tools during a product release;

  • To impersonate another person or business;

  • To engage in unauthorized commercial resale;

  • To misuse discounts or promotions; or

  • To reproduce or exploit AVENOR intellectual property without permission.

We may restrict access or cancel affected orders when these rules are violated.

  1. THIRD-PARTY SERVICES AND LINKS

The services may contain or rely on third-party tools, payment methods, applications, social platforms, or links.

Third-party services are governed by their own terms and privacy policies. AVENOR does not control every third-party service and cannot guarantee its continued availability, security, or accuracy.

  1. ERRORS AND OMISSIONS

Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, measurements, pricing, promotions, shipping charges, processing times, or availability.

We may correct errors and update information, subject to applicable law.

If an error requires cancellation after payment, we will refund the applicable amount.

  1. DISCLAIMER OF WARRANTIES

We do not guarantee that the website or services will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, the website and services are provided on an “as available” basis without warranties that are not expressly stated by AVENOR.

This section does not exclude any warranty, legal guarantee, consumer remedy, or right that cannot lawfully be excluded.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, AVENOR and its owners, employees, contractors, providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the services or products.

This may include lost profits, revenue, data, opportunity, or replacement costs.

Where a limitation is not legally permitted, liability will be limited only to the maximum extent permitted by law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, or another liability that cannot lawfully be excluded.

  1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold AVENOR and its owners, employees, contractors, and providers harmless from third-party claims caused by:

  • Your material violation of these Terms;

  • Your unlawful use of the services;

  • Your violation of another person’s rights; or

  • Content you submit.

This section does not require you to indemnify AVENOR for claims caused by AVENOR’s own unlawful conduct or negligence.

  1. TERMINATION

You may stop using the services at any time.

We may suspend or terminate access if we reasonably believe you violated these Terms, engaged in fraud or abuse, or created a security risk.

Provisions that by their nature should survive termination will remain effective.

  1. PRIVACY

AVENOR’s collection, use, disclosure, retention, and protection of personal information are governed by the AVENOR Privacy Policy:

https://shopavenor.com/policies/privacy-policy

The Privacy Policy is separate from these Terms. Accepting these Terms does not, by itself, constitute consent to marketing email, SMS messages, or optional cookies.

  1. GOVERNING LAW

These Terms are governed by the laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section removes a mandatory consumer right or legal protection that applies where you live.

  1. SEVERABILITY

If a provision of these Terms is found unlawful, invalid, or unenforceable, it will be enforced to the greatest extent permitted or severed when necessary.

The remaining provisions will continue in effect.

  1. NO WAIVER

A failure to enforce a provision does not waive the right to enforce it later.

  1. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, SMS signup disclosures, and other policies posted on the website, form the agreement governing your use of AVENOR’s services.

  1. CHANGES TO THESE TERMS

We may update these Terms for operational, legal, regulatory, security, or business reasons.

The latest version will be posted with a revised “Last updated” date. Material changes will receive additional notice where required.

A change will not override an SMS opt-out or retroactively reduce mandatory rights relating to an accepted order.

  1. CONTACT INFORMATION

Questions about these Terms, an order, or the AVENOR SMS program may be directed to:

AVENOR

Email: support@shopavenor.com

Website: https://shopavenor.com